Automation of IT departments using GLPI

If you are looking for an opportunity to improve the quality of services with the automation tools, take a look at GLPi – free opensource system, which can be deployed and configured quickly enough. We have extensive experience and expertise of automating such processes and we can assure you that GLPi is the best choice to solve the task. Furthermore, as the sole official partner of GLPi development community in Ukraine, we developed our own plugins and have successfully fulfilled a number of projects on integration of the system with customer’s infrastructure.
Therefore, if you need productive and versatile Service Desk system with support and development guaranteed by professional team (due to our connection to the major GLPi developers we can solve some issues at the kernel level), just get in touch with us and let’s see what we can do to achieve your objectives.

The solution based on GLPI is designed to automate the activities of support services and the IT department as a whole. In particular, the system allows you to automate such processes as:

ITSM процессы Accounting Management
  • Configuration Management
  • Incident Management
  • Service Request Management
  • Problem Management
  • SLA Management
  • Knowledge Management
  • Budget Management
  • Supplier Management
  • Contact Management
  • Contract Management
  • Document Management

Moreover the system has a built-in inventory of IT assets based on the expansion module Fusion Inventory and allows managing hardware and software of the company.


Benefits for company

  • Resource capacity planning
  • Information about users, supported objects, object location for each client, flexible access management for different user groups
  • Centralized request log on all clients with custom view
  • Customization of request templates for different clients and request types
  • Automatic generation “routing sheet” on the basis of request in pdf format
  • Configuration of business rules for different request types (priority, responsible executors, approval etc.) and automatic request creation to perform regular scheduled works
  • Accounting of administrative and financial data
  • Reporting (by client, service, request executor, location, object etc.)
  • Settings (calendar, response time, decision time) of the services provided by each client

Benefits for users

  • Multichannel request registration (e-mail, personal account, telephone, monitoring system)
  • Access to your personal account from any device (including mobile) via a browser
  • A single request log with information on the current status and fulfilment time
  • Flexible notification system on the request progress
  • Possibility of communication with the "Executor" during the request resolution with the possibility of attaching documents
  • Knowledge base for self-resolution of typical incidents
  • The ability to assess the quality of the request resolution
  • Request reporting
  • Multilinguality (40 languages)
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