AI TechSelecta

Your AI Agent for Sales and Customer Communication.

Turn customer conversations into business opportunities with an AI agent that understands your customers, provides relevant answers, and helps your team work more efficiently.

AI TechSelecta is an AI-powered solution that automates customer communication, supports sales processes, and helps businesses manage incoming inquiries across multiple channels.

More than a chatbot, AI TechSelecta acts as a virtual team member that can answer questions, guide customers through their journey, retrieve relevant information, qualify leads, and prepare inquiries for your team to handle.

Designed around your business processes, it helps deliver consistent customer experiences while reducing the workload on your employees.

Discuss AI TechSelecta for Your Business

More Than Search — Extend Socrates to Fit Your Business

Every company's knowledge base is different. Depending on your requirements, Tech AI Socrates can be extended
with additional capabilities to improve document quality, search relevance and knowledge management.

These capabilities can be scoped as part of a tailored implementation project.

Automate Customer
Support

Provide customers with timely answers to frequently asked questions about your products, services, processes, and company policies. AI TechSelecta helps reduce repetitive inquiries and allows your team to focus on more complex tasks.

Support Sales and
Lead Qualification

Engage potential customers,
identify their needs,
answer product-related questions,
and collect relevant information.
AI TechSelecta can help qualify leads and prepare them for follow-up by your sales team.

Retrieve Up-to-Date Information

With configured integrations to business data sources, AI TechSelecta can retrieve current information such as product prices, availability, and order status. This enables it to provide fact-based responses using verified data rather than relying solely on static knowledge.

Assist Customers Throughout Their Journey

Guide customers through product selection, service inquiries, and order-related processes. By maintaining the context of the current conversation, AI TechSelecta can provide more relevant answers to follow-up questions.

Proactively Assist Website Visitors

AI TechSelecta can be
configured to offer assistance
when visitors need help navigating your website, finding information,
or choosing the right product or service.

Transfer Complex Inquiries to Your Team

When a request requires human attention, AI TechSelecta can escalate the conversation and provide a summary of the interaction, helping employees understand the customer's needs without starting from scratch.

How Does AI TechSelecta Work?

AI TechSelecta combines business knowledge, conversational AI, and integrations with your systems
to support customer communication from the first question to the next business action.

1. Understands the request

It interprets customer messages, identifies their intent, and considers the context of the conversation.

2. Find relevant information

It uses configured knowledge base, business instructions, and connected data sources to identify an answer.

3. Responds naturally

It provides clear, relevant
responses tailored to
your business communication style.

4. Takes the next step

It can collect information,
qualify a lead,
assist with an order-related request,
or direct the inquiry to the appropriate team.

5. Prepares info for team

It can summarize the conversation and create a structured inquiry record in the connected system, helping employees continue the process efficiently.

The result is a more consistent customer experience and a smoother workflow for your team.

You can watch a demonstration of Tech AI Selecta (currently available in Ukrainian only; you can set the subtitles to any language if required).

Control Panel & Analytics

Manage your AI agent and monitor its performance through a dedicated administrative control panel.

AI TechSelecta gives your team tools to maintain the agent's configuration and adapt its behavior as your business evolves.

The control panel helps your team maintain control over customer communication while making it easier to refine the AI agent over time.

Request a Demo

Key capabilities include:

✔  System prompt management — configure instructions that guide the AI agent's behavior and responses.
✔  Tone of voice settings — align communication with your brand and customer service standards.
✔  Knowledge base management — update business information, answers, and FAQs to keep responses relevant.
✔  Performance analytics — monitor key indicators such as the number of inquiries handled, escalation rates, and lead conversion.
✔  Continuous optimization — use insights from customer interactions to identify recurring questions and improve the agent's performance.

One AI Agent — Multiple Communication Channels

Meet your customers where they already communicate.
AI TechSelecta can be deployed across supported communication channels,
helping you provide a consistent experience without managing every interaction manually.

Integrate supported email services, including Gmail and Outlook, to help process incoming inquiries and streamline customer communication.

Website

Add an AI-powered assistant
to your website to answer questions,
guide visitors, support product selection,
and help turn website traffic
into qualified inquiries.

Messaging Apps and
Social Media

Connect customer communication through supported platforms such as WhatsApp, Viber, and Telegram. The available channels depend on your integration requirements.

Email

Integrate supported email services,
including Gmail and Outlook,
to help process incoming inquiries
and streamline customer
communication.

Integrations

AI TechSelecta is designed to work with your existing business environment.
Integrations allow the AI agent to access relevant information, support established workflows,
and help move customer requests toward resolution.

The integration scope is defined according to your business processes, technical environment, and security requirements.

Depending on your requirements, integrations may include:

  • Email services
    connect supported mailboxes, including Gmail and Outlook.

  • CRM systems
    support lead qualification, customer records, and sales workflows.

  • Marketing platforms
    support lead management and related marketing processes.

  • Telephony systems (PBX)
    enable voice communication through an additional voice integration module.

  • Business databases and APIs
    retrieve relevant business information, including prices, availability, and order details.

  • Messaging platforms and social media
    enable communication through supported channels such as WhatsApp, Viber, and Telegram.

  • MCP-based integrations
    connect the AI agent to supported data sources and tools, enabling it to retrieve current information and work with available business functions.

    Extended Capabilities:
    Real-Time Voice Communication

    AI TechSelecta can also support voice-based customer interactions through an additional telephony integration module.

    With integration into a compatible PBX system, customers can communicate with the AI agent over the phone in real time, creating another way to access information and receive assistance.

    Voice capabilities include:

    • Speech-to-Text (STT) — converts spoken language into text for processing.
    • Text-to-Speech (TTS) — generates spoken responses.
    • Real-time conversations — enables voice interaction through a supported telephony setup.
    • Access to business information — uses configured knowledge and connected data sources during a conversation, where supported by the implementation.

    Speech-to-Text and Text-to-Speech are part of the standard AI TechSelecta capabilities. Real-time phone conversations through PBX integration are available as an additional option.

    This extension can help businesses provide automated phone assistance,
    handle routine calls, and direct more complex inquiries to the appropriate employee.

    One Solution — Different Roles for Your Business

    AI TechSelecta can be configured for different business needs and customer communication scenarios.

    AI Customer
    Support
    Agent

    Handles routine inquiries,
    provides information based on
    your knowledge base, and escalates requests that
    require human
    assistance.

    AI
    Order
    Assistant

    Helps customers with order-related questions and can retrieve relevant information, such as order status, when connected to the necessary business systems.

    MOST POPULAR

    AI
    Sales
    Consultant

    Helps customers
    explore products
    and services,
    answers
    questions,
    identifies requirements,
    and supports lead
    qualification.

    AI
    Virtual Receptionist

    Supports initial
    customer contact,
    answers
    common questions,
    collects
    relevant details,
    and directs
    inquiries to the
    right team.

    Custom
    AI
    Agent

    Configure AI TechSelecta around your
    specific business processes, communication channels, and integration requirements.

    How Does Your Business Benefit?

    • Reduce routine workload
      Automate repetitive inquiries so your employees can focus on tasks that require their expertise.

    • Improve response times
      Help customers get relevant information without waiting for an employee to become available.

    • Make better use of business data
      Connect the AI agent to relevant systems to provide current, context-aware answers.

    • Support sales opportunities
      Engage website visitors, collect customer requirements, and prepare qualified inquiries for follow-up.

    • Improve operational visibility
      Use analytics to understand inquiry volumes, escalation patterns, and lead conversion.

    • Scale customer communication
      Extend automated assistance across supported channels as your business needs grow.

    • Deliver more consistent communication
      Use a centrally managed knowledge base and configured instructions to align responses with your business standards.

      AI TechSelecta Adapts to Your Business

      Every business has its own processes, customer expectations, and technology environment. AI TechSelecta can be configured to reflect these differences.

      We define the solution around your requirements, including:

      ✔  Business goals and customer communication scenarios.

      ✔  Knowledge base content and internal instructions.

      ✔  Required communication channels.

      ✔  Data sources and system integrations.

      ✔  Escalation rules and human handover processes.

      ✔  Reporting and performance monitoring needs.

      Implementation typically starts from 2 weeks, depending on the complexity of your business processes, the scope of integrations, the size of the knowledge base, and your specific requirements.

      Make Customer Communication
      a Competitive Advantage

      Give your customers faster access to information and your team more time to focus on what matters.

      AI TechSelecta helps you automate customer communication, support sales,
      and connect AI capabilities with your business processes.

      Ready to explore AI TechSelecta for your business?

      Contact our team to discuss your requirements and identify the right configuration for your organization.

      Talk to an Expert

      Frequently Asked Questions

      Can AI TechSelecta understand messages with spelling mistakes, informal language, or slang?
      Yes. AI TechSelecta can interpret natural-language messages, including common spelling mistakes and informal expressions. The quality of interpretation may depend on the language, context, and complexity of the message.
      Can it answer specific questions about prices, availability, or order status?
      Yes. Through configured integrations with business data sources, including MCP-based integrations, AI TechSelecta can retrieve current information and use it to answer specific questions. The data and actions available depend on the connected systems and permissions.
      Does AI TechSelecta remember what was discussed earlier in a conversation?
      Yes. It can maintain the context of the current conversation, allowing customers to ask follow-up questions without repeating information they have already provided.
      What happens when a customer finishes a chat?
      AI TechSelecta analyzes the conversation, identifies its topic, generates a concise summary, and creates a structured record in the connected system. This gives the responsible employee a processed inquiry with the key information needed for follow-up.
      How does AI TechSelecta handle complex questions?
      AI TechSelecta uses a multi-layered AI architecture to interpret requests, consider conversational context, and work with configured business instructions and connected data sources. This helps it handle more involved questions while keeping responses aligned with the information and rules available to it. Requests that require human judgment can be escalated to your team.
      How long does implementation take?
      Implementation typically starts from 2 weeks. The actual timeline depends on your requirements, knowledge base, business processes, and the integrations needed.
      Can AI TechSelecta be integrated with our existing systems?
      Yes. AI TechSelecta can be connected to supported CRM systems, APIs, databases, messaging platforms, email services, and other business tools. The integration scope is determined during the requirements assessment.
      Can the solution be tailored to our business processes?
      Yes. AI TechSelecta can be configured around your business goals, knowledge base, communication style, workflows, escalation rules, and required integrations.